Returns & Refunds Policy
Last updated: 3 September 2026
1. Our goal
We want you to be happy with your LekkerSkoon purchase. If something is wrong, let us know and we'll make it right. This policy sets out how returns, refunds, and exchanges work.
2. Returns eligibility
You can return unopened and unused products within 30 days of delivery. Items must be in their original packaging with all parts included. We cannot accept returns for opened or used refill heads for hygiene reasons.
3. How to return an item
Contact us first with your order number and reason for the return. We will send you the return instructions and the correct address. Do not send items back without approval, as unauthorised returns may not be processed.
4. Refunds
Once we receive and inspect your return, we will issue a refund to your original payment method. Refunds usually take 5 to 10 business days to appear, depending on your bank. Shipping costs are non-refundable unless the item was faulty.
5. Exchanges
If you ordered the wrong item, we can help you exchange it for the correct one, subject to stock availability. You may need to cover any price difference and return shipping costs.
6. Faulty or damaged items
If your order arrives damaged or defective, email us within 7 days of delivery with photos and your order number. We will arrange a replacement or refund at no extra cost to you.
7. Non-returnable items
For hygiene and safety reasons, opened or used refill heads cannot be returned. Gift cards and clearance items are also final sale.
8. Contact us
Need help with a return? Reach out at lekkerskoon.cleaning@gmail.com.